refund policy

Last updated: August 2026

30 days, no questions asked

If Sitecake isn't right for you, email us within 30 days of your purchase and we'll refund it in full. No explanation needed, no forms, no back-and-forth.

How to request one

Email [email protected] with the email address you purchased under (or your license key, if you have it handy). We process refunds within a few business days.

What happens to your license

A refund deactivates the license key tied to that purchase. If you've already installed Sitecake on a live domain, the editor will stop working there once the license is deactivated — the site itself keeps running for visitors either way.

Payment processing

Purchases are processed by Paddle.com, our reseller and Merchant of Record, who also handles the refund itself once we approve it. Refunds are returned to your original payment method and may take a few extra days to appear, depending on your bank or card provider.

Contact

Questions about a refund? Email [email protected] or open a ticket at support.sitecake.com.